So I have to share an experience I had with Fabric.com last night. I had slipped up on a current project(never sew when your tired!) and needed replacement fabric. So as always I checked them first, found the fabric i needed and order a couple of other items as well. I placed my order around 1am, and had to update my address since I hadn’t ordered anything since the move. I paid through pay pal and when I came back to the receipt page I freaked! The order had my old address on it! So I quickly dropped an email to customer support and explained the situation. This morning I woke up to a email from Fabric.com customer support, they were able to change the address in time and my order ships out today.
I have always had good experience shopping with Fabric.com but today they really just impressed me to no end. I have dealt with a lot of distributors/retailers and they are the only ones that customer service not an auto responder contacted me and fixed the problem within 10 hours of my email. 5 Stars all the way for Fabric.com
Jun 032010
